Microsoft Product Director on Customer Experience Insights (Part 2): Customer Journey

  • Video Video
  • October 24, 2019
Gail Giacobbe

Microsoft, Product Director

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Gail Giacobbe, Microsoft Product Director, discusses her methods for creating a customer journey map as well as her Tesla experience.

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Gail Giacobbe
Microsoft, Product Director

Gail Giacobbe is a Director of Product & Data Science at Microsoft - focusing on the company’s experience & devices organization that provide organizations with tools to scale their business. Prior to joining Microsoft, Gail was VP Product at GoDaddy and led product teams at Skype - along with over a decade at Microsoft working on their Office product team. Gail holds a Master’s Degree from Brown University and currently lives in Seattle.

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