How To (Really) Measure E-Commerce Success

  • Article Article
  • November 27, 2018
Brian Gill

Nordstrom, SVP Technology

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Nordstrom SVP on Designing With Personal Touch
E-commerce operations are affected by returns and shipping costs. There are ways to leverage "mistakes" to build lifetime value for customers

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Brian Gill
Nordstrom, SVP Technology

Brian Gill is the SVP of Technology at Nordstrom, focused on strategic planning and digital platform development. In addition, Brian’s team manages store technology and operational excellence initiatives. With more than 20 years of experience, Brian also served as Chief Technology Officer at Hotwire, Inc., an operating company of Expedia, Inc. In this role, Brian managed Hotwire’s platform technologies and the company’s data science team.

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