Shutterstock, VP, Product
MemberChris Cosentino is a VP of Product Management at Shutterstock where he focuses on optimizing and building an e-commerce marketplace to enable creative professionals around the world to tell their stories. Prior to his time at Shutterstock Chris was a Group Product Manager at Etsy - focused on building a global payments platform for buyers and sellers and then leading overall growth. In previous roles, Chris also worked in enterprise software and finance. He received a degree from Boston College.
MemberThe business of e-commerce is a funnel that utilizes a variety of channels to maximize purchase opportunities for a wide range of customers.
Building customer loyalty involves driving repeat visits for purchasing customers and lowering acquisition costs.
Retailers must strikes a balance between e-commerce convenience and personalized interactions to provide customers with a great experience.