Video
September 24, 2014
PARC, Principal Scientist, Head of UX Design, Innovation Services
Member
Internet of Things (IoT) devices do not exist on their own. IoT devices are almost always closely associated with cloud-based services along with multiple other touchpoints. Users access a service through “service avatars.” Service avatars include devices, apps, websites, even paper forms and in-person interactions. Visionary author and founder of Adaptive Path Mike Kuniavsky will discuss how to design devices for multi-touchpoint services, why and when to use specialized devices to create a competitive advantage and how to design different touchpoints simultaneously so each provides specific user value and creates a consistent experience across the service as a whole.
Mike Kuniavsky leads user experience design in the Innovation Services Group at PARC, a Xerox company. A twenty-year veteran of digital product development, he designs products, business processes, and services at the leading edge of technological change. Prior to PARC, Mike co-founded several successful user experience centered companies, including ThingM, which designs and manufactures ubiquitous computing and IoT products, and Adaptive Path, a well-known design consultancy. He has worked with top technology companies, such as Samsung, Sony, Nokia, Whirlpool, and Qualcomm, to design new products, guide product strategy, and create user-centered design and development cultures. Mike is the author of “Observing the User Experience: A Practitioner’s Guide to User Research” and “Smart Things: Ubiquitous Computing User Experience Design.” More at http://www.orangecone.com/.
About the Video: Visionary author and founder of Adaptive Path Mike Kuniavsky will discuss how to design devices for multi-touchpoint services, why and when to use specialized devices to create a competitive advantage and how to design different touchpoints simultaneously so each provides specific user value and creates a consistent experience across the service as a whole.
Mike Kuniavsky leads user experience design in the Innovation Services Group at PARC, a Xerox company. A twenty-year veteran of digital product development, he designs products, business processes, and services at the leading edge of technological change. Prior to PARC, Mike co-founded several successful user experience centered companies, including ThingM, which designs and manufactures ubiquitous computing and IoT products, and Adaptive Path, a well-known design consultancy. He has worked with top technology companies, such as Samsung, Sony, Nokia, Whirlpool, and Qualcomm, to design new products, guide product strategy, and create user-centered design and development cultures. Mike is the author of “Observing the User Experience: A Practitioner’s Guide to User Research” and “Smart Things: Ubiquitous Computing User Experience Design.”
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