Product Leaders to Watch Series: Bank of America VP of AI/ML and Automation Platform on AI Platform Development

  • Podcast Podcast
  • March 29, 2024
Hira Dangol

Bank of America, BSM -Enterprise Leader, Asian Leadership Network (ALN)

Member

What are the key considerations for developing AI platforms? In this episode of the Product Leaders to Watch series with Cognizant Product Director Chenny Solaiyappan, Bank of America VP of AI/ML and Automation Platform Hira Dangol shares strategies for AI product development, highlighting the importance of diversity and leveraging AI, ML, and data insights to solve business challenges. The conversation also explores frameworks for building solutions that deliver total experience value and the pathways for community involvement, continuous learning, and responsible growth in AI.

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Show Notes

  1. Product development strategies should leverage insights from industry leaders.
  2. Diversity plays an important role in product development.
  3. AI, ML, and data can be applied to address business challenges.
  4. Frameworks can guide building solutions from data to insights to automation.
  5. Total experience value is key, including customer, user, employee, and developer experience.
  6. Compliance, security, performance, usability, agility, and speed are important considerations.
  7. Community involvement and ecosystem building are important pathways.
  8. Continuous learning and collaboration help drive industries forward.
  9. Leadership discussion forums and panels are impactful ways to contribute.
  10. Products should go beyond solved problems to deliver holistic value.
  11. Vision, mission, execution strategy are important for product managers.
  12. Organizational and ecosystem priorities should be considered.
  13. Customer obsession requires understanding pain points.
  14. Revenue and monetization are important for commercial products.
  15. Experiential aspects deliver delightful experiences.
  16. Scaling preserves initial vision while adapting to needs.
  17. Privacy, availability, and functionality are essential aspects.
  18. Responsible growth is important for any product.
  19. Diversity, equity, and inclusion build stronger organizations.
  20. Contributing to the community is as important as personal gain.

About the speaker

Hira Dangol
Bank of America, BSM -Enterprise Leader, Asian Leadership Network (ALN)

Design, build, and operator background across infrastructure-led hardware, software, and cloud products with over 15 years of experience

Led and managed 30+ global team building and shipping 0.5B invested robotic process automation platform.

Currently managing and leading a global team of PMs, Engineering, AI/ML, Ops support, and release of 40+ now building AI/ML and automation-powered platforms for enterprise users globally.

I also engage with thought leadership discussions across San Francisco-based CIO and CDO executive leadership network, the AI/ML community and technology forums including MIT. Advisors, investors and executive leadership to Silicon Valley’s largest forum- VLAB, VC funds and network of founders and entrepreneurs ecosystem.

Member

About the host

Chenny Solaiyappan
Mphasis, Vice President

Chenny Solaiyappan is a seasoned product and venture leader with nearly three decades of experience building and scaling enterprise healthcare and government technology platforms. He is currently Vice President, Products at Mphasis, where he is focused on transforming core claims administration platforms into scalable, AI-enabled learning health system for the commercial, self-funded, and TPA markets.

Previously, Chenny spent over 15 years at Cognizant’s TriZetto Product House, where he founded, built, and scaled the ClaimSphere® suite of products and pioneered the Quality-as-a-Service (QaaS) business model. His work helped health plans unlock more than $1B in value-based payments, while repositioning quality measurement from a regulatory obligation into a Learning Health System. Today, ClaimSphere supports tens of millions of lives across leading U.S. health plans.

A recognized thought leader in value-based care, digital quality measurement (dQM), HEDIS, CMS Stars, FHIR interoperability, and population health analytics, Chenny has played a key industry role as HL7 Da Vinci Business Co-Chair for the TriZetto portfolio. He regularly speaks at national forums including NCQA, RISE, AHIP, INFORMS, and Health Plan Alliance.

Chenny is also the host of the Care Catalyst Podcast, where he interviews healthcare executives, innovators, and policymakers on the future of whole-person care, AI, and health equity. He brings an Entrepreneur-in-Residence mindset to large enterprises—combining strategy, product execution, and storytelling to transform complex systems into scalable, customer-centric platforms.

Member

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