Product Leaders to Watch: Capital One AI ML/Technical Product Lead on Technology and Customer Centric Problem Solving

  • Podcast Podcast
  • March 1, 2024
Priyanka Pande

Capital One, AI ML Product Lead

Member

How can product leaders leverage technology for customer centric problem solving? In this episode of the Product Leaders to Watch series with Cognizant Product Director Chenny Solaiyappan, Capital One AI ML/Technical Product Lead Priyanka Pande speaks on combining technical and business skills to solve customer problems through innovative AI/ML solutions. She discusses her experiences in product management, AI, and growth strategies. The conversation also explores trends in industries such as AI, supply chain, transportation, and what traits make a great product manager.

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Show Notes

  1. Priyanka Pande shares insights on combining technical and business skills to solve customer problems through innovative AI/ML solutions.
  2. Priyanka shares her experiences in product management, AI, and growth strategies.
  3. She predicts AI/ML will be the most exciting industry to watch in the next 5 years.
  4. Sharing truckloads and resources is increasing efficiency and capacity in the transportation industry.
  5. Communication is a key skill for product managers to influence others and rally around ideas.
  6. Product managers must be able to ruthlessly prioritize.
  7. Addressing genuine user needs is important for creating great products.
  8. Products should exceed user expectations and make their lives easier.
  9. User-centric design should be a focus when developing products.
  10. Products need to be sustainable, ethical and consider their social/environmental impact.
  11. Reliability builds trust and credibility for products.
  12. Priyanka cared for 32 plants while traveling through innovative watering systems.
  13. Supply chain and sustainable travel are industries Priyanka is excited to watch.
  14. Saying “no” is an important judgment skill for product managers.
  15. Having product sense and executing well are important traits.
  16. AI/ML will continue enabling efficiency gains across industries like supply chain.
  17. User needs, sustainability, ethics and reliability define great products.
  18. Effective communication is core to product management success.
  19. Ruthless prioritization is needed when developing products.
  20. Exceeding user expectations should be a design priority.

About the speaker

Priyanka Pande
Capital One, AI ML Product Lead

Priyanka is an AI Product Manager. Worked for for an early-stage start-up k based in Cambridge, MA. She is responsible for leading the agile transformation, AI data strategy, and driving the ARR through customer relationships by launching product features.

She also brings expertise in procurement and vendor integrations and previously worked for Santander Bank. Priyanka also brings knowledge of inbound and outbound logistics and worked for Stapes.

She is passionate about mental health and mindfulness. With Priyanka’s diverse skills and knowledge, and passion for startups, she would be an asset to the startup founders.

Member

About the host

Chenny Solaiyappan
Mphasis, Vice President

Chenny Solaiyappan is a seasoned product and venture leader with nearly three decades of experience building and scaling enterprise healthcare and government technology platforms. He is currently Vice President, Products at Mphasis, where he is focused on transforming core claims administration platforms into scalable, AI-enabled learning health system for the commercial, self-funded, and TPA markets.

Previously, Chenny spent over 15 years at Cognizant’s TriZetto Product House, where he founded, built, and scaled the ClaimSphere® suite of products and pioneered the Quality-as-a-Service (QaaS) business model. His work helped health plans unlock more than $1B in value-based payments, while repositioning quality measurement from a regulatory obligation into a Learning Health System. Today, ClaimSphere supports tens of millions of lives across leading U.S. health plans.

A recognized thought leader in value-based care, digital quality measurement (dQM), HEDIS, CMS Stars, FHIR interoperability, and population health analytics, Chenny has played a key industry role as HL7 Da Vinci Business Co-Chair for the TriZetto portfolio. He regularly speaks at national forums including NCQA, RISE, AHIP, INFORMS, and Health Plan Alliance.

Chenny is also the host of the Care Catalyst Podcast, where he interviews healthcare executives, innovators, and policymakers on the future of whole-person care, AI, and health equity. He brings an Entrepreneur-in-Residence mindset to large enterprises—combining strategy, product execution, and storytelling to transform complex systems into scalable, customer-centric platforms.

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