Product Leaders to Watch: S&P Global Product Director on Delivering Customer Value

  • Podcast Podcast
  • January 5, 2024
Jamie Matlin

S&P Global, Executive Director Product Management

Member

How can product leaders deliver customer value? In this episode of the Product Leaders to Watch series with Cognizant Product Director Chenny Solaiyappan, S&P Global Executive Product Director Jamie Matlin shares insights from his experiences building desktop and mobile products. He speaks on the importance of taking a design-led and customer-centric approach to product development. Jamie also shares his thoughts on trends in generative AI, fintech, and data visualization. He discusses what makes a great product – solving problems and delivering customer value through minimalistic design and intuitive user experiences.

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Show Notes

  1. Take a design-led and customer-centric approach to product development, especially for mobile products.
  2. Hire industry experts to serve as proxy users when direct customer interviews aren’t possible.
  3. Generative AI is an exciting trend with potential to simplify experiences and better address market problems through analysis, research, and search.
  4. FinTech and data visualization are areas of opportunity.
  5. A great product solves market problems and delivers customer value.
  6. Minimalistic design and intuitive user experiences are attributes of a great product.
  7. Adding new features is exciting, but regularly evaluating what to remove is also important to maintain focus and simplicity.
  8. Customer centricity is key – everything should revolve around understanding and serving the user.
  9. Collaborating early and throughout the process with business and development stakeholders is paramount to mitigating risk and ensuring success.
  10. The product manager role depends on factors like product, market, and company culture.
  11. Customer centricity and bringing stakeholders along are qualities of a great product manager,
  12. Soft skills and mindset are just as important as hard skills for product managers.

About the speaker

Jamie Matlin
S&P Global, Executive Director Product Management

Passionate Fintech product leader with a track record of creating and managing high-value content and data products for desktop and mobile. Advocates for a customer-centric and design-first product-build culture.

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About the host

Chenny Solaiyappan
Mphasis, Vice President

Chenny Solaiyappan is a seasoned product and venture leader with nearly three decades of experience building and scaling enterprise healthcare and government technology platforms. He is currently Vice President, Products at Mphasis, where he is focused on transforming core claims administration platforms into scalable, AI-enabled learning health system for the commercial, self-funded, and TPA markets.

Previously, Chenny spent over 15 years at Cognizant’s TriZetto Product House, where he founded, built, and scaled the ClaimSphere® suite of products and pioneered the Quality-as-a-Service (QaaS) business model. His work helped health plans unlock more than $1B in value-based payments, while repositioning quality measurement from a regulatory obligation into a Learning Health System. Today, ClaimSphere supports tens of millions of lives across leading U.S. health plans.

A recognized thought leader in value-based care, digital quality measurement (dQM), HEDIS, CMS Stars, FHIR interoperability, and population health analytics, Chenny has played a key industry role as HL7 Da Vinci Business Co-Chair for the TriZetto portfolio. He regularly speaks at national forums including NCQA, RISE, AHIP, INFORMS, and Health Plan Alliance.

Chenny is also the host of the Care Catalyst Podcast, where he interviews healthcare executives, innovators, and policymakers on the future of whole-person care, AI, and health equity. He brings an Entrepreneur-in-Residence mindset to large enterprises—combining strategy, product execution, and storytelling to transform complex systems into scalable, customer-centric platforms.

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