Sam’s Club VP of Product on Building High-Performing Product Teams

How does a retail giant like Sam’s Club stay ahead of the tech curve? In this podcast hosted by EY Platform Operations Lead Justin Leibow, Sam’s Club VP of Product Sharon Plasser will be speaking on the transformative power of AI and building high-performing product teams. Sharon shares her insights on navigating product leadership, driving innovation, and creating a culture of curiosity and trust that empowers teams to solve complex challenges.

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Show Notes

1. Product management requires curiosity and systems thinking
2. Most product leaders don’t start in product management
3. AI will fundamentally transform product management roles
4. The rise of “slashy PMs” with hybrid skills is emerging
5. Internal tools are critical for organizational efficiency
6. Trust and open communication are essential for high-performing teams
7. Product managers should be comfortable with ambiguity and failure
8. Data insights are becoming commoditized, making human insight more valuable
9. Junior product managers may soon manage AI agents
10. Leadership is about creating conditions for success, not making every decision
11. Investing in internal tools prevents operational complexity
12. Product strategy should align with long-term company goals
13. Measuring success for internal tools requires looking beyond immediate revenue
14. Rigorous debate and challenging ideas foster innovation
15. Product managers need to be generalists with specialized knowledge
16. AI can free product managers from tactical work to focus on strategy
17. Organizational culture determines team performance
18. Ownership means accepting responsibility for decision outcomes
19. Product management is about solving real user problems
20. Continuous learning and pattern recognition are key to product leadership