Brilliant, Director of Product Management and UX
MemberGaurav is a Product Leader with more than 5 years of experience across all aspects of Product Management, Design, and Strategy. He is passionate about companies with a mission to better people’s lives in a tangible way, and is a large proponent of product management through collaboration and emotional intelligence.
MemberRetailers must strikes a balance between e-commerce convenience and personalized interactions to provide customers with a great experience.
E-commerce operations are affected by returns and shipping costs. There are ways to leverage "mistakes" to build lifetime value for customers
There are opportunities for retailers to leverage in-store experiences that complement online transactions, in addition to eCommerce